Enable Pathcare is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with applicable laws.

1. Compliance with Privacy Laws

We adhere to the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). These principles guide how we collect, use, store, and disclose your personal information.

You can learn more about the APPs at: www.oaic.gov.au

2. What is Personal Information?

Personal Information refers to any information or opinion that identifies an individual. This may include:

  • Full name
  • Address
  • Email address
  • Phone number
  • Other contact details

3. How We Collect Personal Information

We collect your personal information through various methods, including:

  • Direct interactions (calls, emails, meetings)
  • Website forms https://enablepathcare.com.au/
  • Correspondence and documents
  • Third-party referrals
  • Publicly available sources

While we take care when linking to external sites, we are not responsible for their privacy practices.

4. Why We Collect Your Information

We collect and use your personal information to:

  • Deliver our services effectively
  • Manage your NDIS plan and related support
  • Communicate important updates
  • Provide customer support
  • Send marketing or promotional materials (you can opt out anytime)

We may also use your information for related purposes where reasonably expected.

5. Sensitive Information

Sensitive information includes details such as:

  • Health information
  • Ethnic origin
  • Religious or political beliefs
  • Criminal history

We only collect and use sensitive information:

  • With your consent
  • For the primary purpose it was collected
  • Where required or permitted by law

6. Third-Party Information

In some cases, we may receive your information from third parties (e.g., service providers, support coordinators). When this happens, we take reasonable steps to ensure you are informed.

7. Disclosure of Personal Information

Your personal information may be shared:

  • With your consent
  • With service providers assisting in delivering our services
  • Where required by law

We do not sell or rent your personal information.

8. Data Security

We take reasonable steps to protect your information from:

  • Unauthorized access
  • Misuse or loss
  • Modification or disclosure

Your information may be stored securely in digital systems or physical files.

9. Access and Correction

You have the right to:

  • Request access to your personal information
  • Request corrections if your information is inaccurate or outdated

To make a request, please contact us in writing.
We do not charge for access requests but may charge a small administrative fee for copies.

10. Keeping Your Information Accurate

We aim to keep your information accurate and up to date. If your details change, please inform us as soon as possible so we can update our records.

11. Policy Updates

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.

12. Complaints and Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your information is handled, please contact us:

Enable Path Care